The dermalogica rewards program is a free points-based program in which our most loyal customers earn points for their purchases online. The program allows you to earn points that you can redeem for a variety of rewards, including full-size products. Your points can also unlock tier benefits. It’s just another way for us to say thank you to our customers and show how much we appreciate your loyalty.
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Frequently Asked Questions Frequently Asked Questions
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our friendly team.
rewards
Who is eligible to join?
Dermalogica Rewards is open to all US residents. Unilever Prestige and Dermalogica employees are not eligible to join.
How do I become a healthy skin, radiant skin, or brilliant skin member?
Healthy Skin
Anyone who joins dermalogica rewards is automatically enrolled in the 'Healthy Skin' tier. You are part of this tier from enrollment until you reach 499 points. See here for more details.
Radiant Skin
Members who earn 500 points or more within 12 months will graduate to this tier. You receive all of the benefits of the Healthy Skin tier, PLUS access to full-size rewards, early access to promotions, and much more. See here for more details.
Brilliant Skin
Members who earn 1,000 points or more within 12 months will graduate to this tier. You receive all of the benefits of the Healthy Skin & Radiant Skin tier, PLUS more full-size rewards, anniversary points, and much more. See here for more details.
How do I earn points?
Members earn 1 point for every $1 spent (no limit) on eligible purchases on dermalogica.com. Qualifying purchases include products but exclude gift cards, sales tax, state fees, and shipping charges. Purchases made with gift cards are not eligible to receive points. Also, don’t forget, you can earn 50 points just by signing up today!
When shopping online at dermalogica.com, members must be logged in to their dermalogica rewards account at the time of purchase to receive points. You can log in here.
How many points do I need before I am eligible for product rewards?
Rewards can start being redeemed for members who have 300+ points.
What are the product rewards?
You will find the rewards listed on the rewards account page online under the redeem section. You can redeem as many rewards as you have points available. There are multiple different products that can be redeemed.
How do I redeem my points?
Exchanging your points for great rewards couldn't be easier! Simply visit the rewards page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward. You must be placing an order to redeem your points and only one reward can be redeemed per order . Also, please note that you can only redeem points if your order is a one-time delivery, not an auto-renewal.
Can I exchange or return a reward I received as a dermalogica rewards member?
No. Once a member redeems points for rewards on dermalogica.com, the reward cannot be exchanged or returned for points, another product or service, or a monetary refund.
Am I able to use points at checkout?
Not at this time. Your points can only be redeemed for select full-size products and exclusive rewards gifts by going through the rewards page and clicking the ‘Redeem Now’ button under the product you want to redeem your points for.
Can my points expire?
Your points will expire after one year of inactivity from your membership anniversary date. Inactivity includes not making a purchase, not receiving any rewards (excluding birthday/anniversary points), or not redeeming any points. You can start accumulating new points, benefits and unlocking new rewards on your one-year anniversary date. Make sure to keep interacting with our program to maintain your status (or even move up a tier).
How do I know how many points I have?
Your points are displayed at the top of the d/rewards section of your rewards account. You must be logged in to your account to view your points.
What happens to my points if i return a product or an order is canceled?
Any product that is returned or any order that is canceled will reverse or decrease the points you received from that purchase. If you have moved up a tier from that order, your tier will also be adjusted accordingly.
Is there a place where I can report a problem or make a suggestion?
Please email all questions and inquiries to webhelp@dermalogica.com or chat to us here.
subscription
What is Subscription?
Subscription is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products, and we'll take it from there. You will receive free shipping, a free gift and 2 x points with Subscription orders! Please note that due to these perks, subscription orders will not qualify for any other existing offers.
You always have complete control over your Subscription orders and we send an email reminder before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting 'Subscription' located within your account. Changes to orders can be made any time within 24 hours of the next scheduled shipment date and you can cancel at any time.
How do I join Subscription?
Joining Subscription is easy; to subscribe, simply select the Subscription option for your desired product, select your preferred shipment frequency and then check out as normal.
What will happen after I join Subscription?
After you join Subscription, you will receive an email confirming your subscription. This email will include a link to access the 'My Subscription' section in your account where you can manage your future orders, Subscription items and Subscription account information.
We will place your Subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder before each Subscription order.
How do I make changes to my Subscription order?
Once you've joined, Subscription is easy to manage. You can make changes by visiting the 'My Subscription' section in your account. Please allow up to 24 hours for modifications or cancellations to be processed.
Please allow up to 24 hours for any modifications or cancellations to be processed.
How do I view my future deliveries?
You can view your future orders in the 'My Subscription' section of your account. Your very next scheduled order will be displayed.
How do I make changes to my Subscription account information?
Subscription items that have the same order date, shipping address, billing address and payment method will ship as one order.
If you have more than one Subscription item and want the items to ship in the same order, simply visit the 'My Subscription' section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.
afterpay
What is Afterpay?
AfterPay is a payment method that allows you to buy what you want today and pay for it in four (4) installments due bi-weekly, without any interest.
How do I use Afterpay?
Simply choose Installments by Afterpay as your payment method at checkout. You will be redirected to the AfterPay website. Follow the prompts to sign up for Afterpay or login if you’re an existing user.
Where can I use Afterpay?
Afterpay is currently only available on dermalogica.com. Afterpay cannot be used as a form of payment in any of our concept stores.
Can I use Afterpay if I am not a US resident?
Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
How does the Afterpay schedule work?
Afterpay customers are required to make their first payment at the time of purchase. Three (3) remaining payments are deducted automatically from your selected payment method bi-weekly. If you wish to make early payments, you may log in to Afterpay to do so. Afterpay will then adjust the amount owed accordingly. You can log in to your Afterpay account at any time to view your payment schedule or make a payment early.
What if I can’t pay an Afterpay installment?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
When will my items be delivered if I use Afterpay?
Standard shipping times apply for all Afterpay orders. See our shipping page for more information.
What products are eligible for Afterpay?
All products on Dermalogica.com between $35 and $1000 are eligible for Afterpay.
Can I use Afterpay with Auto-Replenish?
Currently AfterPay cannot be combined with Auto-Replenish. If you have an Auto-Replenish item in your bag the AfterPay payment option will be disabled.
How do I return or exchange an item purchased with Afterpay?
Please refer to our Return Policy. Or visit Afterpay's Return / Refund Policy. Please allow up to 24 hours for any modifications or cancellations to be processed.
klarna
What is Klarna?
Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase on dermalogica.com, add your favorite dermalogica products to your cart and choose Klarna at checkout. Your purchase will be split into 4 equal payments. The first payment is due when your order is shipped. The remaining three payments will be automatically charged to your debit or credit card every two weeks.
How do I sign up?
If your order is eligible for 4 interest-free payments with Klarna on dermalogica.com, the option will be presented at checkout. After confirming your phone number, you’ll be sent an SMS message to confirm your identity. You’ll then set up your payment method with Klarna and accept the terms of your payment plan.
Are there requirements to use Klarna?
Yes, you will need:
- A US-issued debit or credit card
- To be 18+ years old
- A US billing address
- An SMS-capable phone number
What happens if I don’t pay for my order?
Klarna will automatically attempt to collect payment for your purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging in to your Klarna account. If you need extra time to make a payment, simply log into the Klarna app, go to the “Purchases” page, and select “Payment Options,” then “Extend due date.” If the automatic payment fails, Klarna will try again after seven days. If this payment also fails, Klarna will make another attempt after a further seven days (14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s Pay in Four product even if you have failed to pay on time.
Are there late fees?
A late fee of up to $7 may be charged if an automatic payment cannot be collected. Please see terms for full details.
What products are eligible for Klarna?
All products on Dermalogica.com between $35 and $1000 are eligible for Klarna.
When will my items be delivered if I use Klarna?
Standard shipping times apply for all Klarna orders. See our shipping page for more information.
How do I return or exchange an item purchased with Klarna?
Please refer to our Return Policy. Or visit Klarna's Return / Refund Policy. Please allow up to 24 hours for any modifications or cancellations to be processed.
*Klarna: Monthly financing through Klarna is issued by WebBank, member FDIC. Other CA resident loans made or arranged pursuant to a California Financing Law license.
hsa / fsa
What is an HSA or FSA, and how can they be used for skin care?
An HSA (Health Savings Account) and an FSA (Flexible Spending Account) are tax-advantaged accounts for medical expenses. Both can be used for eligible skin care products, including sunscreen and acne treatments, and other skin health essentials. HSAs are available with high-deductible health plans and offer more flexibility, allowing funds to roll over annually. FSAs are employer-sponsored and typically require funds to be used within the plan year.
How do I use my HSA or FSA to buy skin care at Dermalogica?
1. Select “Flex | Pay with HSA/FSA'' at checkout
2. Enter your HSA/FSA card details
3. Complete your purchase
Eligible products include sunscreen, acne treatments, and other everyday skin health essentials.
Why don’t I see the HSA/FSA option at checkout?
If you don’t see HSA/FSA as a payment option, it’s likely that none of the items in your cart are currently eligible. Double-check your selection, and if you believe this is an error, please contact Customer Service.
Shop Pay keeps appearing. How do I check out with my HSA/FSA card?
If Shop Pay automatically appears, try completing your order in an incognito or private browsing window to ensure Flex remains available.
Why was my HSA or FSA card declined?
Your HSA/FSA card may be declined for common reasons such as:
• Incorrect card details (number, expiration, or ZIP code)
• Insufficient funds
Flex will notify you at checkout if information is missing or incorrect. If the issue persists, check your balance with your HSA or FSA provider before attempting the purchase again.
What if I don’t have an HSA or FSA card? Can I still use my benefits?
Yes. Select “Flex | Pay with HSA/FSA” at checkout and pay with a regular credit card. Flex will email you an itemized receipt, which you can submit to your provider for reimbursement.
Who is Flex and why is Dermalogica using them?
Flex is a trusted partner that allows you to use HSA and FSA funds online, similar to Klarna or Afterpay. This ensures you easily apply pre-tax health benefits toward professional-grade skin care.
I didn't receive my Flex receipt email.What should I do?
Check your spam or junk folder, for an email from notifications@withflex.com If you still can’t find it, email support@withflex.com with your order details, and Flex will resend your receipt.
My FSA requested more information after I submitted my receipt. What now?
Please forward your provider’s request to our Customer Service team. We will coordinate with Flex to issue a new receipt that meets your FSA requirements.
Can I split a purchase across multiple HSA/FSA cards?
Not currently. If one account doesn’t have enough funds, use a credit card at checkout and submit the Flex itemized receipt to your provider for reimbursement.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.